01 · Why we exist
Hotel work, worth doing again.
We've done the inbox. The templates. The handoffs. Now we build the system we wished we had.
Hotel operations studio
·
Berlin
Smart hotel operations. Simplified.
Designed by hospitality operators. Built for daily operations.
An automation studio for hotels. We build the system. We stay to run it.
Front office · Reservations · Sales · Central
02
The Studio
A small studio that builds, and stays to operate.
Operators who build. Engineers who stay.
02 · What we build
Automation that fits the work.
The system learns the hotel. Not the other way around.
03 · How we deliver
We build it, then we run it.
Setup fee to build. Monthly fee to operate. Never by the hour.
04 · What we don't do
Not the standard answer.
No slides. No login handover. A small number of hotels at a time.
03
What we do
Custom automation, shaped around your operations.
Off-the-shelf doesn't fit. We build inside the tools your team already opens.
Primary engagement
Custom Automation for hotels & central teams.
Bespoke systems. Defined upfront. Operated by us.
01
Group sales inbox — classify, extract, draft, route. End-to-end tracking across the sales cycle.
02
Central reservations — live PMS availability, full draft reply. Copy-paste becomes one click.
03
Workflow bridges — inbox · PMS · handoff. APIs where they exist. Pragmatic where they don't.
Standard product
Mail Intelligence Engine
For the front desk.
Classifies. Structures. Drafts. Inside Outlook. Nothing sends without a human.
Read more →
04
The way we work
Four steps. One sequence.
01
Understand
02
Adapt
03
Build
04
Operate
01 — Understand
Time inside the operation.
Talk to the people doing the work. Document what hurts.
02 — Adapt
System learns the hotel.
Solutions shaped around the existing process. Not against it.
03 — Build
Inside the existing tools.
As few new logins as possible. Dashboards only where they earn their place.
04 — Operate
We run it, indefinitely.
The hotel never inherits the software it did not write.
05
Why now
Hospitality filled itself with the wrong things.
2.7 hours a day on email. A third of the shift, off the floor.
41% of guest emails wait over 24 hours for a reply.
Guests expect one in 26 minutes.
"Hospitality got busy with the wrong things."
Tools, dashboards, SOPs. ADR, OCC, RevPAR. Busier — not better.
"A working-conditions problem disguised as a generational one."
Automation, used carefully, gives back the parts of the job worth doing.
Quality time with guests. Quality time with colleagues.
Quality time on the work that matters.
06
Security & trust
Hotel data, handled with restraint.
EU infrastructure. Signed AVV. No training on hotel data.
100%
EU residency
All processing and storage inside the EU. No transatlantic transfer.
Hosting
EU infrastructure.
Processing & storage inside the European Union. Always.
Legal basis
AVV on every contract.
Auftragsverarbeitungsvertrag, GDPR Article 28. In writing.
AI data handling
Not used for training.
Commercial APIs under no-training terms. No inputs, no outputs.
07
Contact
Want to take work off your team, not add to it?
A few sentences about your setup. We'll take it from there.
renato@relevo-lab.com →