Designed by hospitality operators. Built for daily operations.
We build and operate custom automation systems for hotels, hotel groups, and the central teams that serve them.
Front office · Reservations · Group sales · Central teams
We come from hotel operations ourselves. We build the systems we wish had existed when we were inside the work — and we stay to run them.
We come from hotel operations. We have done the work — the inbox sorting, the copy-paste templates, the manual handoffs. We build the systems we wish had existed. The goal is not efficiency for its own sake. It is giving hotel teams their time back — for the guest at the desk, the colleague who needs help, the part of the job that made hospitality worth choosing.
We shape solutions around existing processes, not against them. Change friction is a real cost, not an externality. The hotel does not learn a new way of working — the system learns the hotel. What was gut feel becomes structured, reliable, machine-assisted work.
Every engagement follows the same shape: a setup fee to build, an ongoing monthly fee to operate. We stay in the system after go-live — monitoring, updating, tuning. Hotels do not inherit a maintenance burden. We never bill by the hour.
We are not a slide-driven consultancy. We are not a self-service software vendor that hands over a login and disappears. We work with a small number of hotels at a time — selected on fit, not on pipeline pressure.
Most hotels have already discovered that off-the-shelf tools don't fit their workflows. We start by listening to how the work actually runs — then design and build automation that lives inside the tools your team already uses.
Bespoke automation systems for hotels, hotel groups, and the central teams that serve them. Every engagement is defined before it starts. Every system is operated by us after it goes live.
A group sales inbox automation for a German hotel group — multi-intent classification, structured extraction per inquiry, draft preparation, folder routing and conversation tracking across the long sales cycle.
A central reservations workflow — classifies incoming requests, extracts guest and booking data, checks live availability, and prepares a complete reply draft. What was manual copy-paste from Excel templates becomes one click.
Workflow bridges between operational systems — connecting inbox, property management, and internal handoff where APIs allow, and pragmatic workarounds where they don't.
A pattern we've productised. The shared front office mailbox handles everything — guest inquiries, FAQ, internal handoff. The engine classifies, structures, and prepares drafts. Nothing leaves the hotel without a human sending it.
Read more →We spend time with the operation as it actually runs. We talk to the people doing the work. We document what hurts, and why.
We design solutions that fit the existing process. The system learns the hotel — not the other way around.
We build inside the tools hotels already use. As few new logins as possible. Dashboards only where they genuinely add value.
We run the system on the hotel's behalf, indefinitely. The hotel does not inherit operational responsibility for software it did not write.
Front desk teams spend an average of 2.7 hours per day managing email — a third of the working day, not on guests.
41% of hotel guest emails wait more than 24 hours for a reply.
Guests expect one in 26 minutes.
"Hospitality got busy with the wrong things."
Hotels have filled themselves with tools, dashboards, and SOPs. Every metric is optimised — ADR, OCC, RevPAR — measured, tracked, dashboarded. The work has become busier, but not better.
The cumulative effect is a profession that fewer and fewer people want to enter. The industry tells itself this is a generational problem. "It is not. It is a working-conditions problem disguised as a generational one."
Automation, used carefully, can reverse some of that drift. Not by replacing people. By taking off their plates the work that nobody should have been doing manually in the first place — and giving back the parts of the job that make the job worth doing.
Quality time with guests. Quality time with colleagues.
Quality time on the work that matters.
Every system we build runs on EU infrastructure under a signed data processing agreement. Hotel data is not used to train AI models. Hotel staff work entirely inside the tools they already use.
All processing and storage inside the European Union. No transatlantic data transfer. Built on infrastructure hotels already trust, governed by AVV on every contract.
All processing and storage inside the European Union. No transatlantic data transfer. Built on infrastructure hotels already trust.
A signed data processing agreement (Auftragsverarbeitungsvertrag, GDPR Article 28) governs every engagement. Controller and processor roles, retention, and sub-processors defined in writing.
Classification and draft generation run through commercial AI APIs under terms that exclude training use. No inputs, no outputs, no hotel data is used to train models.
Relevo Lab works with a small number of hotels at a time. If any of this sounds like it could fit how your team works, write a few sentences about your setup and we'll take it from there.
renato@relevo-lab.com →