Relevo Lab
Designed by hospitality operators. Built for daily operations.
The best operations tool is the one that asks for no attention.
The quiet cost of inbox work
Front office teams spend hours a day moving messages between folders, copying details into drafts, looking up availability, and rewriting the same answers.
The work is invisible until someone is out sick, the inbox floods, and response times slip. Revenue quietly leaks through the gaps.
The product
A calm layer between the inbox and the team.
Every incoming email is read, classified, and structured. Availability is checked live in the property management system. A draft is ready the moment the team decides it’s needed — not a minute before. The inbox stays quiet. The work gets done.
Eight intents recognised across five languages. Reservation, FAQ, group inquiry, internal handoff. The system knows what it’s looking at before anyone opens it.
Dates, rooms, guests, company, language — extracted from free-text email and shown in a side panel inside Outlook, next to the original message.
Availability and pricing from the PMS live. A multilingual reply draft appears only when the front office clicks for it. No auto-reply. No noise.
A quiet inbox is not an empty inbox. It is an inbox that works.
How it works
Mail Intelligence Engine lives inside the tools your team already uses. No new login, no external dashboard. The work happens where the email is.
1
An incoming message lands in the hotel’s shared mailbox. The engine reads it, detects the intent, and extracts the key fields — dates, rooms, guests, language — without changing anything in Outlook.
2
A side panel opens next to the email showing the structured data, live PMS availability, and the relevant FAQ context. The original message remains untouched, right where the reader expects it.
3
One click on the draft button and a complete reply is generated in the guest’s language, with the correct rates and booking link already filled in. No auto-reply. Nothing leaves the hotel without a human sending it.
Security & Trust
Mail Intelligence Engine runs on the same Microsoft infrastructure hotels already use for Outlook and Teams. Guest data stays inside the European Union under a signed data processing agreement. Hotel staff interact with the system entirely through Outlook — there is no external dashboard to manage.
All processing and storage inside the European Union. No transatlantic data transfer. Built on the Microsoft stack hotels already know, underneath Outlook, Teams, and SharePoint.
A signed data processing agreement (Auftragsverarbeitungsvertrag, GDPR Article 28) governs every engagement. Controller and processor roles, retention periods, and sub-processors defined in writing.
Hotel staff work entirely inside Outlook — no admin console, no backend login, no separate system to learn. Configuration and operational data live in Relevo Lab’s managed backend.
Classification and draft generation run through the Anthropic API under commercial terms. Inputs and outputs are not used to train AI models. No third-party data sharing beyond infrastructure providers.
Silence is strength.
Contact
Relevo Lab works with a small number of hotels at a time. If Mail Intelligence Engine sounds like it could fit your operations, write a few sentences about your setup and we’ll take it from there.