01 · Understand first
We understand the process before we build.
Inside the operation. Talking to the people doing the work. Documenting what hurts.
Primary engagement
·
Hotels & central teams
Custom automation, built around your hotel.
Bespoke systems for hotels, groups, and the central teams that serve them.
No off-the-shelf. No hourly billing. No handover. We build it — and we stay to run it.
02
Principles
A different shape of engagement, end-to-end.
Same shape every time. What changes is the operation we shape it around.
02 · System fits the hotel
The solution adapts. The hotel does not.
The system learns your handoffs, your tone, your escalation paths. Change friction is a real cost.
03 · We operate it
Setup fee to build. Monthly fee to operate.
We monitor, tune, update. Hotels do not inherit a maintenance burden.
04 · What we never do
No hourly billing. No handover. No new tool.
We build inside the tools your team already uses. Nobody learns a new system to do the same job.
03
How a custom engagement runs
Four phases. One sequence.
Building before understanding is how good intentions become bad software.
01 — DISCOVERY1–2 weeks
Discovery & rule workshop.
We map the workflow, document edge cases, and write a tight spec for the pilot.
02 — PILOT BUILD4–6 weeks
We build it inside your existing tools.
Inbox, PMS, internal channels. As few new logins as possible. Functional on real data by the end of phase.
03 — GO-LIVE2–4 weeks
Go-live and pilot operation.
In production, with us watching every output. Nothing automated ships to guests until a human sends it.
04 — OPERATEOngoing
Ongoing operations. We run it.
Monitoring, tuning, updates. As the operation evolves, so does the system — added in defined phases. That responsibility stays with us. Permanently.
04
From practice
What we've built. Three examples.
01Group sales inbox
Group sales inbox for a German hotel group.
Multi-intent classification. Structured extraction per inquiry. Drafts in the salesperson's voice. Routing across the long sales cycle.
Routes automatically to the right Revenue Manager by hotel code. Tracks from first contact to confirmed booking.
Draft prep
Under 30 sec
Routing
Automatic
Human in the loop
Always
02Central reservations
Central reservations. One click instead of copy-paste.
Classifies the request. Extracts the data. Checks live availability. Prepares the reply draft. Agents click once and review.
Old workflow
Manual copy-paste
New workflow
One click
Time saved / inquiry
7–10 min
03Workflow bridges
Bridges between the systems already in place.
Inbox · PMS · handoff. APIs where they exist. Pragmatic workarounds where they don't.
New logins for staff
None
Systems connected
Inbox · PMS · Channels
Approach
API-first
05
What managed operations look like
Every inquiry. One view. No spreadsheet.
Replaces the manual tracking layer — Teams Planner, Excel, sticky notes. One click to the conversation. One click to the next action.
Anfragen-Übersicht
Phase 3
Alle Hotels
·
Alle Status
·
Sep 2026
24Anfragen
Offen
6Anfragen
Auf Option
11Anfragen
Bestätigt
3Anfragen
RM ausstehend
| Ref | Hotel | Gast / Firma | Anreise | Zimmer | Revenue Manager | Status | |
|---|---|---|---|---|---|---|---|
| GCH-2026-0841 | Berlin Mitte | Müller GmbH | 14.09.2026 | 18 Zi. | M. Hoffmann | RM kontaktiert | |
| GCH-2026-0839 | Hamburg HafenCity | Schulze AG | 18.09.2026 | 24 Zi. | K. Wagner | Auf Option | |
| GCH-2026-0835 | München Zentrum | Tech Conference e.V. | 22.09.2026 | 42 Zi. | S. Braun | Bestätigt | |
| GCH-2026-0833 | Frankfurt Airport | Vogel & Partner | 25.09.2026 | 9 Zi. | M. Hoffmann | Angebot gesendet | |
| GCH-2026-0829 | Berlin Mitte | Reise GmbH & Co. | 01.10.2026 | 31 Zi. | K. Wagner | Anfrage eingegangen | |
| GCH-2026-0821 | Düsseldorf City | Bosch Gruppe | 05.10.2026 | 55 Zi. | S. Braun | Bestätigt | |
| GCH-2026-0818 | Stuttgart Messe | Weber International | 12.10.2026 | 14 Zi. | M. Hoffmann | Storniert |
06
Who this is for
Operators who already know standard does not fit.
Hotels and groups that have tried off-the-shelf — and found it fits the tool, not the operation.
- Operations Directors of multi-property groups
- General Managers of independent hotels
- Sales leads of central or group sales teams
- Reservations and revenue managers running shared inboxes
- Group operations teams serving a portfolio
07
Contact
Curious if a custom engagement could fit your operation?
A few sentences about your setup — team, inbox, tools, the part that hurts. We'll take it from there.
renato@relevo-lab.com →