Inbox-native
Lives inside Outlook.
Side panel next to the mail. Nothing replaced. Nothing migrated.
Standard product
·
Live in production
Mail Intelligence Engine, for the front desk.
The shared front-office mailbox. Classified. Structured. Drafted.
Everything happens inside Outlook. Nothing sends without a human.
Live
5 languages
EU residency
Apaleo · Mews
From 2.7 hours of daily inbox work to under 30 minutes of review.
02
Core idea
Sits in the inbox. Stays out of the way.
Works where the team already works. No new tool. No new login. Structure, draft, and availability appear alongside.
Classification
Reads every incoming mail.
Reservation · FAQ · forward · complaint · follow-up. Labelled at glance speed.
Processes each incoming mail in under 3 seconds.
Structured extraction
The data points that matter.
Guest, dates, room, party size, language, special requests. Original mail untouched.
Live availability
Live rates from the PMS.
Quoted rates reflect what's sellable now. Not yesterday.
Drafts on request
A reply on one click.
In the guest's language, with rates and booking link filled in. Edit freely, then send.
What took 8 minutes per inquiry becomes 30 seconds.
Human in the loop
Nothing leaves without a person hitting send.
No auto-reply. No autonomous outbound. Judgement stays with the team.
22% of hotel email inquiries receive no reply at all. Yours get a prepared draft in seconds.
03
How it works
Three steps. One inbox.
01
Mail comes in. The engine reads it.
Classifies, extracts, prepares the structured view. Outlook stays unchanged.
02
The team sees everything at one glance.
Side panel: guest, dates, room, party, language, special requests, live availability, FAQ matches.
03
Draft appears on request.
8 minutes per inquiry becomes 30 seconds of review. Agent reviews, edits freely, sends. The engine never sends on its own. It never will.
04
In context
What it looks like in Outlook.
Full view · sidebar · inbox · mail pane
Posteingang
Anna M.
Junior Suite Anfrage
Thomas K.
Zimmerbuchung August
Sophie B.
Gruppenanfrage September
Max R.
Parkplatz und Frühstück?
Laura W.
Re: Angebot vom letzten Jahr
Junior Suite Anfrage — Juni
Hallo,
könnten Sie uns eine ruhige Junior Suite für zwei Erwachsene vom 18. bis 20. Juni anfragen? Wir reisen mit unserem Hund (klein).
Wo kann man parken?
Vielen Dank,
Anna M.
könnten Sie uns eine ruhige Junior Suite für zwei Erwachsene vom 18. bis 20. Juni anfragen? Wir reisen mit unserem Hund (klein).
Wo kann man parken?
Vielen Dank,
Anna M.
Zoom in · inbox & side panel
Posteingang
AM
Anna Müller
Anfrage Junior Suite — Juni
Fr, 24.04
TK
Thomas K.
Zimmerbuchung August
Fr, 24.04
SB
Sophie B.
Gruppenanfrage September
Do, 23.04
MR
Max R.
Parkplatz und Frühstück?
Do, 23.04
LW
Laura W.
Re: Angebot vom letzten Jahr
Mi, 22.04
RL
Mail Intelligence Engine
V5
Klassifizierung
Intentreservation
Confidence95%
SpracheDE
GastAnna M.
Reservierung
Anreise18.06.2026
Abreise20.06.2026
Gäste / Zimmer2 Gäste · 1 Zi.
Verfügbarkeitverfügbar
1 Junior Suite offen · BAR 324 EUR / Nacht
FAQMissing
✓ Parkplatz
⚠ Hund
05
Compatibility
Apaleo & Mews. Out of the box.
Plugs into the systems your team already runs.
No migration. No replacement. No parallel workflow.
Apaleo
Mews
+ on request
06
Tech & trust
EU infrastructure. Data handled with restraint.
EU residency
Processing inside the EU.
No transatlantic transfer. Always.
Legal basis
AVV on every contract.
GDPR Article 28. In writing.
AI data handling
Not used for training.
Commercial APIs under no-training terms. No inputs, no outputs.
07
Contact
Curious if the engine could fit your front office?
For general managers and operations managers of small to mid-sized hotels who want to relieve the front-office inbox — without new tools, new logins, or new training.
41% of guest emails wait over 24 hours. Guests expect one in 26 minutes. The gap is the problem. The engine is the fix.
A few sentences about your setup — inbox, PMS, daily volume. We'll take it from there.
renato@relevo-lab.com →